Shipping
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SHIPPING & RETURNS

SHIPPING

DeSeay offers FREE worldwide standard shipping. However, we must ask that you allow +/- 30 days for complete order fulfilment from the date of your payment. Our products are crafted to order – plus shipping time*. Expedited delivery is available at an extra charge – just contact us so we can make arrangements for you!

(Shipping time is based on normal circumstances. However, sometimes events happen outside our control. This includes occurrences like strikes, terrorist attacks, weather, etc. In these instances we will notify you immediately and make the necessary arrangements.)

 

RETURNS

We want you to be completely stoked with your product – if you’re not, you can return it. A 30-day returns policy enables you to return products to us in appropriate circumstances:

  • We must receive the returned product within 30 days following the date of delivery of the product.
  • The returned product must be unused and in its original packaging with any tags still attached.
  • If the item has been purchased as a gift and is in its original condition i.e. not used.

If the item is not faulty, the return shipping cost is the customer’s responsibility. If the item is defective due to our craftsmanship, we will cover the return expenses. DeSeay reserves the right to determine the status of an item. Unfortunately, we cannot accept responsibility for any damage that has occurred during the shipping process.